Shipping policy
Shipping Policy
Last Updated: July 22, 2026
1. Overview
This Shipping Policy explains how orders placed through RVAutoParts.com are processed and delivered. It forms part of our Terms of Service.
Shipping and delivery availability depends on the product, destination, warehouse, carrier, manufacturer or distributor restrictions, and applicable law. Submitting an order does not guarantee that the product is available or that a particular shipping method can be used.
2. Order Processing
Most in-stock orders are processed within 1–2 business days, excluding weekends and holidays. Processing time is the time required to verify, prepare, and release an order for shipment; it is separate from carrier transit time.
Orders may require additional processing time because of:
- Product, price, SKU, fitment, or inventory verification;
- Payment authorization or fraud review;
- Manufacturer, distributor, or warehouse processing;
- Oversized, freight, hazardous, special-order, or restricted products;
- High order volume, holidays, severe weather, or circumstances outside our control.
An order confirmation or estimated delivery date does not mean that an order has been accepted or shipped. Orders remain subject to the acceptance and cancellation provisions in our Terms of Service.
3. Shipping Locations and Fulfillment Sources
Products may ship from RV & Auto Parts, a manufacturer, a distributor, or another authorized fulfillment warehouse. Items in the same order may ship separately, from different locations, using different carriers, and on different dates.
Unless expressly stated otherwise, our standard shipping offers apply only to eligible addresses within the contiguous 48 United States. Alaska, Hawaii, United States territories, military addresses, international destinations, post office boxes, and remote or limited-access locations may have different availability, restrictions, or charges.
4. Free Ground Shipping
Eligible orders with a qualifying merchandise subtotal of $99.99 or more, after discounts and before taxes, may receive free standard ground shipping within the contiguous 48 United States.
Free shipping is not available for every product or destination. Exclusions may include:
- Freight, oversized, overweight, or unusually shaped products;
- Hazardous materials, chemicals, batteries, aerosols, oils, or flammable products;
- Products subject to manufacturer, distributor, or carrier restrictions;
- Alaska, Hawaii, United States territories, international destinations, military addresses, post office boxes, and remote or limited-access locations;
- Special-order, made-to-order, or separately quoted products.
If an order does not qualify for free shipping, available charges will normally be displayed at checkout or communicated before shipment. A website or checkout shipping error may be corrected as provided in our Terms of Service.
5. Shipping Rates
For orders or products that do not qualify for free shipping, shipping charges are based on factors such as product weight, dimensions, classification, destination, warehouse location, carrier service, fuel or accessorial charges, and delivery requirements.
Some oversized, freight, remote-area, or special-handling charges cannot be accurately calculated until an order is reviewed. If an additional charge is required before shipment, we may contact you for approval. If the charge is not accepted, we may cancel and refund the affected item or order.
6. Delivery Estimates
Delivery dates shown on our website, at checkout, in order confirmations, or in carrier systems are estimates only unless RV & Auto Parts expressly provides a written guaranteed-delivery commitment.
Estimated delivery time generally begins after the order has completed processing and has been accepted by the carrier. Carrier pickup scans and tracking updates may take time to appear.
We do not guarantee delivery by a particular date for standard or free shipping. Delays may result from weather, natural disasters, carrier disruptions, road conditions, labor issues, holidays, peak volume, security inspections, incorrect addresses, supplier delays, or other events outside our reasonable control.
7. Expedited Shipping
Expedited shipping may be available for certain products and destinations. Selecting or paying for an expedited service shortens the expected carrier transit time after shipment; it does not eliminate order processing time unless expressly stated in writing.
Expedited shipping is not available for all products, warehouses, addresses, freight shipments, or hazardous materials. Saturday, Sunday, and holiday delivery are not included unless specifically offered by the carrier.
Expedited shipping charges are generally nonrefundable once the carrier has received the shipment, except where required by law or when a guaranteed carrier service qualifies for an approved refund.
8. Freight and Oversized Shipments
Large, heavy, bulky, or unusually shaped products may ship by freight carrier. Freight delivery may require a valid telephone number, delivery appointment, adult recipient, accessible delivery location, and signature.
Unless expressly purchased or stated otherwise, freight delivery is generally curbside and does not include inside delivery, liftgate service, unpacking, assembly, installation, or removal of packaging. Residential, limited-access, liftgate, redelivery, storage, address-correction, or missed-appointment fees may be charged when applicable.
Before signing the freight delivery receipt:
- Count all cartons or pieces;
- Inspect the shipment and packaging for visible damage;
- Photograph any damage;
- Write specific damage or shortage details on the delivery receipt; and
- Keep a copy of the signed receipt.
Signing a freight receipt without noting visible damage or shortage may affect the carrier claim. Concealed damage should be reported to us promptly within the time stated in our Return or Refund Policy.
9. Hazardous and Restricted Materials
Hazardous, regulated, pressurized, flammable, chemical, battery, oil, paint, and aerosol products may be limited to approved ground services and eligible destinations. These products may not be eligible for expedited, air, post office box, military, international, or certain residential delivery services.
Carrier or legal restrictions may require us to change the shipping method, request additional information, charge additional shipping, or cancel the affected item.
10. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, business name, access instructions, and a valid telephone number when required.
Contact us immediately if an address needs to be changed. Address changes are not guaranteed after an order enters processing or is submitted to a warehouse. For fraud prevention, we may be unable to redirect a shipment to an address different from the address approved with the order or payment method.
Carrier address-correction, return-to-sender, redelivery, storage, or reshipment charges caused by an incorrect or incomplete customer-provided address may be deducted from a refund or charged to the customer where permitted by law.
11. Post Office Boxes and Military Addresses
Some carriers, warehouses, oversized products, hazardous materials, and manufacturer-direct shipments cannot deliver to post office boxes or APO/FPO/DPO addresses. If the selected product cannot be delivered to the address supplied, we may request an eligible physical address or cancel the affected item.
12. Split Shipments and Partial Deliveries
An order may be divided into multiple shipments. You may receive separate tracking numbers and packages on different days. A partial delivery does not necessarily mean that products are missing. Review all tracking information and shipment notices before reporting a shortage.
13. Tracking Information
When tracking is available, we will send it to the email address associated with the order. Please allow up to 48 hours after receiving the tracking number for carrier movement or scans to appear.
Carrier tracking is provided by the carrier and may contain delays, estimated dates, or incomplete scans. A label-created status does not necessarily mean that the carrier has physically received the package.
14. Delivery, Signatures and Safe Locations
Carriers may leave packages at a location they consider safe unless a signature is required. We cannot guarantee that a carrier will follow special delivery notes, call before delivery, or place a package in a particular location.
Customers are responsible for monitoring tracking and making reasonable arrangements to receive and secure a delivery. Signature service may be required based on order value, product, destination, payment review, or carrier requirements.
15. Delivered but Not Located
If tracking shows delivered but you cannot locate the package:
- Check all doors, porches, garages, mailrooms, parcel lockers, gates, and other safe locations;
- Ask household members, neighbors, property managers, or receiving departments;
- Confirm that the shipping address on the order is correct;
- Allow until the end of the delivery day, as some carriers scan packages before final placement; and
- Contact us promptly so we can review available carrier information.
We may require a signed statement, police report, carrier investigation, identification, or other documentation before a replacement or refund is considered. A tracking status alone does not determine the outcome of every claim, and all claims remain subject to investigation and applicable law.
16. Lost or Delayed Shipments
A shipment is not considered lost merely because tracking is delayed or the estimated delivery date has passed. Carrier investigation and waiting periods may apply before a package can be declared lost.
Contact us if tracking has not updated for an unusual period. We may open a carrier trace or claim. Replacement or refund decisions are made after reviewing the carrier’s findings, product availability, and applicable circumstances.
17. Damaged, Incorrect or Missing Items
Inspect your shipment promptly. Report shipping damage, an incorrect product, or missing items within 3 business days of delivery by contacting us and providing photographs of:
- The product and all items received;
- The manufacturer label and part number;
- The shipping label;
- The exterior and interior packaging; and
- Any damage to the carton or product.
Keep the product and all packaging while the claim is reviewed. Do not install, use, modify, discard, or return the product without instructions. Installing or using an incorrect or visibly damaged product after discovering the issue may affect available remedies, except where prohibited by law.
18. Refused and Undeliverable Shipments
Do not refuse a shipment unless we instruct you to do so, except when a freight shipment has severe visible damage that is properly documented with the carrier.
A refused, unclaimed, or undeliverable shipment may be treated as an unauthorized return. Actual outbound shipping, return shipping, carrier fees, storage, redelivery charges, and other costs may be deducted from any refund where permitted by law. Refunds are not issued until the product is returned and inspected.
19. Order Changes and Cancellations
Cancellation or change requests are not guaranteed after an order enters processing, is sent to a supplier, or is prepared for shipment. An order that has shipped cannot be canceled and must follow our Return and Refund Policies.
We may cancel an order before shipment because of inventory unavailability, incorrect supplier data, pricing or catalog errors, incorrect SKU mapping, payment issues, shipping restrictions, or other reasons stated in our Terms of Service.
20. Returns and Shipping Charges
Return eligibility and refund calculations are governed by our Return Policy and Refund Policy.
Original and return shipping charges are generally nonrefundable for buyer’s-remorse, incorrect-fitment, duplicate, no-longer-needed, or incorrectly ordered returns. If an order received free shipping, our actual outbound shipping cost may be deducted from the refund where permitted by law and disclosed by the applicable return policy.
If we verify that we shipped an incorrect item or that an item was damaged in transit, we will provide an appropriate remedy under our policies and applicable law.
21. Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control, including severe weather, natural disasters, fires, floods, road closures, labor disputes, carrier interruptions, government actions, civil emergencies, public-health events, supplier disruptions, power failures, or telecommunications failures.
22. Policy Changes
We may update this Shipping Policy periodically. The version in effect when an order is submitted will generally apply to that order. Changes will not be applied retroactively where prohibited by law.
23. Contact Us
RV & Auto Parts Inc.
529 Main Street
Ramona, CA 92065
Email: contact@rvautoparts.com
Phone: 760-651-4005
Website: www.rvautoparts.com