Privacy Policy

Last Updated: July 22, 2026

1. Overview

RV & Auto Parts Inc. (“RV & Auto Parts,” “we,” “us,” or “our”) operates RVAutoParts.com and related services, including our online store, customer accounts, order and return tools, customer support, marketing communications, and other features that link to this Privacy Policy (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use the Services, make a purchase, request a return, communicate with us, or otherwise interact with RV & Auto Parts.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Identifiers and contact information: name, billing and shipping addresses, email address, telephone number, account identifier, IP address, and similar identifiers;
• Order and transaction information: products viewed, searched, added to a cart or wishlist, purchased, returned, canceled, or reviewed; order numbers; transaction history; shipping status; warranty and return information;
• Payment information: payment method, billing details, transaction status, payment authorization, and limited payment information provided by payment processors. We generally do not directly store full payment-card numbers;
• Account information: login details, preferences, saved addresses, communication choices, and account activity;
• Vehicle, equipment, and fitment information: year, make, model, submodel, engine, vehicle identification information, product application, and other information provided to locate compatible products;
• Communications: emails, calls, text messages, chats, support inquiries, reviews, photographs, recordings, and other information you provide when communicating with us;
• Device and usage information: browser, device type, operating system, network connection, IP address, cookie identifiers, pages viewed, searches, referring pages, links selected, cart activity, and interaction with the Services;
• Approximate location: general location inferred from an IP address or shipping information;
• Fraud and security information: device, network, payment, identity-verification, risk, and transaction signals used to detect fraud, abuse, chargebacks, or unauthorized activity;
• Marketing information: advertising interactions, campaign engagement, communication preferences, and inferences about products or services that may interest you; and
• Other information: information you voluntarily provide or that we are permitted or required to collect by law.

3. Sources of Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, request support or a return, submit a review, participate in a promotion, or communicate with us;
• Automatically through cookies, pixels, tags, local storage, analytics tools, and similar technologies;
• From Shopify and our service providers, including payment, fraud-prevention, customer-support, communications, analytics, advertising, search, review, return, and hosting providers;
• From manufacturers, distributors, warehouses, shipping carriers, marketplaces, and fulfillment partners;
• From advertising, social-media, and business partners; and
• From publicly available sources or as permitted by law.

4. How We Use Personal Information

We may use personal information to:

• Operate, maintain, personalize, and improve the Services;
• Process payments, orders, cancellations, shipments, returns, refunds, warranties, and customer-support requests;
• Verify product, SKU, inventory, shipping, and fitment information;
• Communicate about accounts, orders, delivery, returns, policy changes, security, and customer service;
• Provide search, recommendations, fitment assistance, chat, and automated or artificial-intelligence-assisted features;
• Send marketing emails or text messages when permitted and manage communication preferences;
• Measure advertising, personalize content, and display relevant advertisements;
• Detect, prevent, and investigate fraud, unauthorized transactions, abusive returns, chargebacks, security incidents, and violations of our policies;
• Maintain transaction, communication, delivery, return, and dispute records;
• Comply with tax, accounting, legal, regulatory, and contractual obligations;
• Establish, exercise, or defend legal claims and respond to valid legal process; and
• Protect RV & Auto Parts, our customers, service providers, and others.

5. How We Disclose Personal Information

We may disclose personal information for legitimate business purposes to:

• Shopify: which hosts and supports our online store and related ecommerce services;
• Payment and financing providers: to authorize payments, process transactions and refunds, prevent fraud, and manage payment disputes;
• Manufacturers, distributors, warehouses, and fulfillment partners: to verify inventory, fulfill orders, provide product support, process returns, and administer warranties;
• Shipping carriers and logistics providers: to arrange, track, deliver, redirect, investigate, or return shipments;
• Service providers: including providers of hosting, cloud storage, IT, security, fraud prevention, analytics, search, customer service, telephone, email, text messaging, reviews, returns, product feeds, and website functionality;
• Advertising and marketing partners: to measure campaigns, provide marketing, and display personalized or targeted advertising where permitted;
• Professional advisers: including attorneys, accountants, insurers, auditors, and consultants;
• Government and legal recipients: when required by law, subpoena, court order, legal process, or to protect rights, safety, and security;
• Business transaction participants: in connection with a financing, merger, acquisition, reorganization, bankruptcy, or sale of some or all of our business or assets; and
• Other recipients: at your direction, with your consent, or as otherwise permitted by law.

We do not disclose personal information to third parties solely for money. Certain advertising or analytics activities may nevertheless be considered a “sale,” “sharing,” or targeted advertising under some state privacy laws.

6. Shopify

Our store is hosted by Shopify. Shopify collects and processes information about access to and use of the Services to provide and improve ecommerce services, security, personalized features, and other functionality. Information may be processed by Shopify and its service providers in countries other than your own.

Learn more through the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

7. Cookies and Similar Technologies

We and our service providers use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences and cart activity, authenticate users, provide security, analyze performance, understand website use, measure marketing, and personalize content or advertising.

Your browser may allow you to block or delete cookies. Some Services may not function correctly without necessary cookies. Where required, we provide additional cookie controls or obtain consent through our cookie or privacy settings.

8. Targeted Advertising and Privacy Choices

Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising. You may use our Data Sharing Opt-Out, available website privacy controls, or contact us using the information below.

If your browser sends a legally recognized Global Privacy Control signal, we will process it as an opt-out request for that browser or device where required. We do not respond to other “Do Not Track” signals unless required by law.

9. Email and Text Communications

You may unsubscribe from promotional emails using the link in the message. You may opt out of promotional text messages by replying STOP. Message and data rates may apply.

Even after opting out of marketing, we may continue sending nonpromotional communications concerning orders, accounts, returns, refunds, security, customer service, and other transactions.

10. Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no system, transmission, or storage method is completely secure, and we cannot guarantee absolute security. Do not send sensitive information through unsecured channels.

11. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to maintain accounts, complete transactions, provide customer service, administer returns and warranties, prevent fraud, address chargebacks and disputes, comply with tax and accounting requirements, enforce agreements, and satisfy legal obligations.

Retention periods vary based on the type of information, our relationship with you, legal requirements, fraud and security needs, and whether information is needed to establish, exercise, or defend legal claims.

12. Your Privacy Rights

Depending on your location and subject to applicable exceptions, you may have the right to:

• Know or access the personal information we collect, use, or disclose;
• Request correction of inaccurate personal information;
• Request deletion of personal information;
• Receive a portable copy of certain personal information;
• Opt out of the sale or sharing of personal information or targeted advertising;
• Limit certain uses of sensitive personal information, when applicable;
• Withdraw consent where processing is based on consent; and
• Appeal a decision concerning a privacy request where applicable.

We will not unlawfully discriminate against you for exercising a privacy right. We may verify your identity before fulfilling a request. We may deny or limit a request where permitted by law and will explain the decision when required.

13. California Privacy Notice

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, when those laws apply. These may include rights to know, access, correct, delete, and obtain a portable copy of personal information and to opt out of sale or sharing for cross-context behavioral advertising.

The categories of personal information we may have collected during the preceding 12 months are described in Section 2. The sources are described in Section 3, the business and commercial purposes in Section 4, and the categories of recipients in Section 5.

We do not knowingly sell or share personal information of consumers under 16 years of age. We do not use or disclose sensitive personal information for purposes that require a right to limit under California law unless otherwise disclosed.

A California resident may submit a request personally or through an authorized agent. We may require proof of authorization and identity verification.

14. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child provided personal information to us, contact us so we can review and delete it where required.

15. Third-Party Websites and Services

The Services may link to third-party websites, social networks, applications, or services. Their privacy and security practices are governed by their own policies. We are not responsible for third-party privacy practices or content.

16. International Processing

Personal information may be stored or processed in the United States and other countries where we, Shopify, or our service providers operate. Where required, appropriate transfer mechanisms or safeguards will be used.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, Services, or legal obligations. We will post the revised policy and update the “Last Updated” date. Additional notice will be provided when required by law.

18. Contact Us and Submit a Privacy Request

To ask a privacy question or exercise an applicable privacy right, contact:

RV & Auto Parts Inc.
529 Main Street
Ramona, CA 92065
Email: contact@rvautoparts.com
Phone: 760-651-4005
Website: www.rvautoparts.com

Please describe your request and provide enough information for us to verify your identity and locate relevant records. Do not send passwords, full payment-card numbers, or other highly sensitive information by email.