FAQ
Contact RV & Auto Parts
Need help with an order, fitment, tracking, or a return?
RV & Auto Parts
Website: rvautoparts.com
Phone/Text: 760-651-4005
Hours: Monday–Friday, 8:00 AM–5:00 PM Pacific Time
Saturday: 9:00 AM–3:00 PM Pacific Time
Please include your order number, part number, or vehicle/RV information when contacting us so we can assist you faster.
Orders
How long does it take to process my order?
Most orders ship within 1 business day, as long as the item is in stock and there are no payment, address, supplier, or fulfillment delays.
Will I receive tracking information?
Yes. Once your order ships, tracking information will be emailed to you automatically.
Why does my tracking show “label created” but no movement?
Sometimes carriers do not scan packages immediately at pickup. Tracking may update once the package reaches the next carrier facility. If your tracking has not updated after a few business days, please contact us and we can look into it.
Can I cancel my order?
Please contact us as soon as possible if you need to cancel. Once an order has been processed, packed, shipped, or sent to one of our fulfillment partners, we may not be able to cancel it.
Why was my order canceled?
Orders may be canceled if an item is out of stock, discontinued, unavailable from the supplier, affected by a pricing or listing error, or unable to ship to the address provided.
Shipping
Do you offer free shipping?
Yes, we offer free standard ground shipping to the lower 48 United States on many items.
Do you ship outside the lower 48 states?
Some items may ship to Alaska, Hawaii, Puerto Rico, or other locations, but additional shipping charges may apply. Please contact us before ordering if you are outside the lower 48 states.
How long does shipping take?
Standard ground shipping usually takes 1–5 business days after shipment. Freight shipments may take longer, typically 1–10 business days, depending on the carrier and delivery location.
What carriers do you use?
We ship with carriers such as UPS, FedEx, OnTrac, Estes, SEFL, Hercules, Diamond Line, CrossCountry, and other regional or freight carriers depending on the item, size, and destination.
Why did my order ship in multiple packages?
Some orders ship from multiple warehouses or suppliers. You may receive more than one tracking number and separate deliveries.
Freight & Oversized Items
What items ship by freight?
Large, heavy, or oversized items may ship by freight truck. This can include hitches, bumpers, RV parts, body parts, large accessories, palletized products, and other oversized items.
What should I do when a freight delivery arrives?
Please inspect the shipment before signing. If there is visible damage, note the damage on the delivery paperwork and take photos before accepting the shipment.
What if my freight item arrives damaged?
Contact us right away with photos of the packaging, item, shipping label, and delivery paperwork. Freight damage must be reported quickly so we can assist with a claim.
Can freight items be delivered to a residential address?
Yes, but residential freight delivery may require additional coordination. Some deliveries may need a liftgate, appointment, or access for a large truck.
Returns
What is your return policy?
Most new, unused items may be returned within 30 days of delivery.
What condition does my return need to be in?
Items must be new, unused, uninstalled, unmodified, and in the original packaging. Used, installed, damaged, missing-parts, or altered items may not be eligible for return.
How do I start a return?
Contact us with your order number and reason for return. If the item is eligible, we will provide return instructions.
Who pays for return shipping?
Return shipping is generally the customer’s responsibility unless the return is due to our error, a verified wrong item, or a verified defective item.
Can I return freight items?
Some freight items may be returnable, but they must be packaged safely and shipped back properly, often on a pallet. Freight return costs can be higher than standard package returns.
Are any items not returnable?
Some items may not be returnable, including special order items, closeout items, electrical parts, hazmat items, opened or used items, and installed products.
Damaged, Missing, or Wrong Items
What should I do if my item arrives damaged?
Please contact us as soon as possible with photos of the item, packaging, shipping label, and any visible damage. Do not throw away the packaging until the issue is resolved.
What if I received the wrong item?
Contact us with your order number and photos of the item received, including the part number, UPC, label, and packaging.
What if part of my order is missing?
Some items ship separately. Please check all tracking numbers first. If something still appears to be missing, contact us and we will review the shipment.
Product Fitment & Compatibility
How do I know if a part fits my vehicle, RV, trailer, motorcycle, or equipment?
Please verify fitment before ordering. You can check the manufacturer’s fitment guide, part number, product description, or contact us with your year, make, model, trim, and any other relevant details.
Can you guarantee fitment?
We do our best to provide accurate product information, but final fitment verification is the customer’s responsibility. Manufacturer data can change, and vehicles, RVs, trailers, and equipment may have variations.
What information should I provide for fitment help?
Please provide as much information as possible, including:
Year
Make
Model
Submodel or trim
Engine size, if applicable
VIN, if needed
RV/trailer measurements
Existing part number
Photos of the current part, if helpful
Pricing & Availability
Are all items always in stock?
Inventory changes quickly. While we do our best to keep stock information updated, some items may become unavailable before an order is fulfilled.
Why did the price change?
Pricing may change due to manufacturer updates, supplier cost changes, closeout status, promotions, shipping changes, or listing corrections.
Do you price match?
We review price match requests when possible, but we cannot guarantee a match. The item must be the exact same part from an authorized seller.
Payments
What payment methods do you accept?
We accept major credit cards and other payment options available at checkout.
When am I charged?
Payment is typically authorized or captured when the order is placed, depending on the payment method and checkout platform.
Additional Notes
Product photos, descriptions, pricing, availability, and manufacturer information are provided for convenience and may be updated without notice. We recommend confirming important details before placing an order, especially for oversized items, special order parts, or fitment-sensitive products.