Refund Policy

Refunds are issued only after an authorized return has been received at the correct return location, inspected, and approved by RV & Auto Parts.

Please review our Return Policy before submitting or shipping a return.

Refund Processing Timeline

After an authorized return is delivered, please allow time for inspection and processing. If the return is approved, RV & Auto Parts will submit the refund to the original payment method within 5–10 business days.

Your bank, credit card issuer, PayPal, Shop Pay, Amazon, Walmart, or other payment provider may require additional time to post the refund to your account after it has been submitted.

Inspection Required

All returned products are inspected before a refund is approved. Unless the return resulted from a verified RV & Auto Parts shipping error or covered shipping damage, products must be returned:

• New, unused, uninstalled, unprogrammed, and unaltered;
• In the original manufacturer packaging;
• Complete with all parts, accessories, manuals, tags, and hardware; and
• Clean, undamaged, and in resalable condition.

A return authorization permits a product to be sent for inspection. It does not guarantee that a full or partial refund will be approved.

Possible Refund Deductions

Where permitted by law, the following may be deducted from an approved refund:

• Return shipping costs;
• Original outbound shipping and handling costs;
• Applicable restocking fees;
• Manufacturer or supplier-assessed return fees;
• The replacement cost of missing parts, hardware, manuals, or accessories;
• Costs associated with damaged or missing packaging; and
• Loss of value when a product is not returned in new and resalable condition.

A product that is used, installed, programmed, incomplete, damaged, altered, or no longer resalable as new may receive a reduced refund or no refund where permitted by law.

Original and Free Shipping Charges

Original shipping and handling charges are nonrefundable unless required by law or unless RV & Auto Parts verifies that the return resulted from our error or covered shipping damage.

If an order received free or discounted outbound shipping, our actual outbound shipping cost may be deducted from the refund for a customer-requested return where permitted by law.

Restocking Fees

Approved customer-requested returns may be subject to:

• 10% for an unopened, unused, complete, and resalable product;
• 15% for an opened or handled product that we approve and determine can still be sold as new; and
• Up to 20% for an approved oversized, bulky, freight, special-handling, or supplier-assessed return.

Restocking fees do not apply when RV & Auto Parts verifies that it shipped the wrong product or the product arrived damaged.

Damaged, Incorrect, Missing, or Short-Shipped Products

Shipping damage, an incorrect product, missing components, or a quantity shortage must be reported within 3 business days after delivery.

Keep the product and all original packaging while the claim is reviewed. Photographs of the product, manufacturer label, shipping label, packaging, and reported damage may be required.

Do not install, use, modify, discard, refuse, or return the product unless RV & Auto Parts provides written instructions.

Products Believed to Be Defective

A product believed to be defective may require troubleshooting, testing, diagnostic documentation, installation information, photographs, serial numbers, or manufacturer review.

Defective-product claims may be handled under the applicable manufacturer's warranty rather than through the standard return and refund process. A refund is not automatically issued solely because a product is reported as defective.

Unauthorized or Ineligible Returns

Unauthorized, late, misdirected, used, installed, incomplete, or otherwise ineligible returns may be denied, partially refunded, returned to the sender, or assessed applicable shipping, handling, storage, supplier, and restocking charges where permitted by law.

Refund Method

Approved refunds are generally issued to the original payment method. We do not issue refunds to a different card, bank account, or payment provider.

If the original payment method is no longer available, the payment provider's procedures and applicable law will determine how the refund is handled.

Late or Missing Refunds

If RV & Auto Parts has confirmed that your refund was submitted and it has not appeared after 15 business days, first contact your bank or payment provider.

If the payment provider cannot locate the refund, contact us with your order number at contact@rvautoparts.com.