Return Policy
Return Policy
At RV & Auto Parts, we want our return process to be clear and straightforward. Please review this policy before requesting a return.
30-Day Return Window
Eligible products may be returned within 30 days from the date of delivery. Your return request must be submitted within this period and approved before the product is shipped back.
Return Eligibility
Unless RV & Auto Parts shipped the wrong product or the product arrived damaged, an eligible return must be:
- New, unused, uninstalled, unprogrammed, and unaltered;
- In the same condition in which it was received;
- In the original manufacturer packaging;
- Complete with all manuals, hardware, tags, accessories, promotional products, and included parts; and
- Clean, undamaged, and in resalable condition.
Installation, attempted installation, programming, assembly, modification, use, or damage after delivery may make a product ineligible for return.
A return authorization allows the product to be sent for inspection; it does not guarantee a refund.
How to Start a Return
Use the Start a Return button above or contact us at contact@rvautoparts.com. Please provide your order number, the product and quantity being returned, the reason for the return, and photographs when applicable.
Do not ship or deliver a return to any address until you receive written return instructions. Products may ship from different warehouses and must be returned to the location identified in the return authorization. The address shown on our website, invoice, or original package may not be the correct return address.
Damaged, Incorrect, Missing or Defective Products
Inspect your order immediately after delivery. Shipping damage, an incorrect product, missing components, or a shortage must be reported within 3 business days after delivery.
We may require photographs of:
- The product and everything received;
- The manufacturer label, part number, and SKU;
- The shipping label;
- The exterior and interior packaging; and
- Any damage to the packaging or product.
Keep the product and all packaging while the claim is reviewed. Do not install, use, modify, discard, or return the product unless we provide instructions. Installing or using a visibly damaged or incorrect product after discovering the issue may affect the available remedy, except where prohibited by law.
A product believed to be defective may require troubleshooting, testing, diagnostic documentation, or manufacturer review. Manufacturer warranty procedures may apply.
Return Shipping
Customers are responsible for return shipping when the product was ordered incorrectly, does not fit the intended application, is no longer needed, was ordered more than once, or is being returned for another customer-requested reason.
Use a trackable and adequately insured shipping service. RV & Auto Parts is not responsible for customer returns that are lost, damaged, or delivered to an unauthorized address.
If we provide a return label for convenience, the label cost may be deducted from the refund unless we verify that the return is due to an RV & Auto Parts shipping error or covered shipping damage.
Original Shipping Charges
Original shipping and handling charges are nonrefundable except when required by law or when we verify that the return resulted from our error or covered shipping damage.
If an order received free or discounted outbound shipping, our actual outbound shipping cost may be deducted from the refund for a customer-requested return where permitted by law.
Electronic and Electrical Products
Electronic and electrical products are final sale and cannot be returned or exchanged.
This includes, without limitation:
- Computers, electronic control units, modules, circuit boards, and controllers;
- Sensors, switches, relays, solenoids, regulators, and electronic actuators;
- Ignition and fuel-injection electronics;
- Wiring, harnesses, connectors, converters, inverters, chargers, and power-management products;
- Displays, monitors, cameras, radios, speakers, navigation, and audio/video products; and
- Other products containing electronic circuitry or sensitive electrical components.
Please verify the manufacturer part number, voltage, connectors, specifications, and vehicle or equipment compatibility before ordering.
This restriction does not apply when RV & Auto Parts verifies that it shipped the wrong product or the product arrived damaged. A product believed to be defective may be handled through the applicable manufacturer warranty. Nothing in this section limits a non-waivable right under applicable law.
Hazardous Materials
Hazardous materials (Hazmat) are final sale and cannot be returned. This applies even when the product is unopened because return transportation and warehouse acceptance may be prohibited or restricted.
Hazmat products include, without limitation:
- Flammable or combustible products;
- Chemicals, oils, lubricants, additives, and other fluids;
- Sealants, adhesives, paint, and coatings;
- Aerosols, pressurized containers, and gases;
- Batteries; and
- Products classified or restricted as hazardous by a manufacturer, carrier, or government authority.
This restriction does not apply when RV & Auto Parts verifies that it shipped the wrong product or the product arrived damaged. Nothing in this section limits a non-waivable right under applicable law.
Other Non-Returnable Products
- Used, installed, programmed, assembled, modified, altered, or customer-damaged products;
- Special-order, custom, personalized, made-to-order, cut-to-length, or manufacturer-restricted products;
- Products marked “Final Sale” or “Non-Returnable”;
- Clearance products expressly marked final sale;
- Opened fluids, filters, maintenance products, chemicals, or consumable products;
- Opened personal-care, sanitary, wearable-safety, or hygiene-sensitive products;
- Gift cards, downloaded products, and activated licenses or subscriptions;
- Products missing serial numbers, manufacturer labels, packaging, parts, or accessories; and
- Products that can no longer be resold as new.
Incorrect Fitment and Ordering Errors
Customers are responsible for verifying manufacturer part numbers, dimensions, specifications, voltage, connectors, vehicle information, and application requirements before ordering.
A product is not defective solely because it was ordered for an incompatible application. If the product is otherwise eligible for return, incorrect-fitment and customer-ordering returns remain subject to return shipping, outbound shipping deductions, inspection, and applicable restocking fees.
Restocking Fees
Approved customer-requested returns may be subject to the following restocking fees:
- 10% for an unopened, unused, complete, and resellable product;
- 15% for an opened or handled product that we approve and determine can still be sold as new; and
- Up to 20% for an approved oversized, bulky, freight, special-handling, or supplier-assessed return.
A product that is used, installed, incomplete, damaged, or not resellable as new may receive a reduced refund or no refund where permitted by law. Restocking fees do not apply when we verify that we shipped the wrong product or the product arrived damaged.
Unauthorized and Refused Returns
Do not refuse delivery or return a product without written instructions. Refused, unclaimed, unauthorized, late, or misdirected returns may be refused, returned to the sender, or assessed actual outbound shipping, return shipping, redelivery, storage, handling, and supplier charges where permitted by law.
Exchanges
We do not offer direct exchanges. To obtain a different product, request a return for the eligible original product and place a separate order.
Competitor, Reseller and Commercial Orders
We may request additional documentation and may limit or deny returns from competitors, resellers, exporters, or commercial purchasers when permitted by law, including purchases involving unusual quantities, suspected marketplace activity, product diversion, or attempted misuse of our return process.
Refunds
All returns are inspected. Refund eligibility, deductions, payment methods, and processing times are governed by our Refund Policy. No refund is issued until the authorized return reaches the correct return location and is inspected.
Policy Terms
This Return Policy is incorporated into our Terms of Service and should be read with our Shipping Policy. The policy in effect when an order was submitted will generally apply. Changes will not be applied retroactively where prohibited by law.
Need Help?
RV & Auto Parts Inc.
Email: contact@rvautoparts.com
Phone: 760-651-4005