Unfortunately, RVAutoParts.com is unable to offer exchanges at this time. However, you have 30 days from the purchase date to return your order. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. All merchandise must be unused, uninstalled, and in the same condition it was received.
If for any reason you are not satisfied with your order, you have 30 days from the purchase date to return it, EXCEPT ELECTRONIC purchases and TOILET PURCHASES. NO RETURNS on ELECTRONICS or TOILETS. All merchandise must unused, uninstalled, and in the same condition it was received.
Products must be returned in the original box and/or packaging. The original packaging contains an LPN bar code that helps us identify your items with your order, so your account can be credited successfully.
To return your order simply log into your account, click the order number containing the item(s) you wish to return, and then click the "Add New RMA" link located at the bottom of the page. (This option will not be available if your order is outside the 30 day range.) Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid minus a 15% re-stock fee for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.
You can also email or call us for an RMA Number
It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied.
The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards). Credits issued to PayPal account should reflect on your account immediately, but according to PayPal, it could still take up to 30 days for you to receive your funds.
*NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.*
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point.
We strictly adhere to the following cancellation policy:
Ø If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.
Ø If you cancel your order AFTER it has been shipped, please follow our Return Policies. The cancellation will have to be treated as a Return with all applicable fees.
Ø Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation, shipping charges incurred to you and back, and other applicable fees.
Defective merchandise is taken care of by most Manufacturers. If you happen to have defective product, please contact the manufacturer for instructions on how to return/exchange the item.